Nothing can replace the experience of testing the bed before you buy so we recommend visiting one of our stockists who can help you choose. Enter your postcode on the right to locate your nearest Staples stockist
All divan set purchases from The Bespoke Collection by Staples are guaranteed for 10 years.
Mattress only purchases from The Bespoke Collection by Staples are guaranteed for 1 year*.
*The mattress must be used on a suitable base; either a platform-top or sprung-edge base of good condition, or a slatted base as long as the slats are no more than 7cm apart.
Staples will repair or replace any mattress or divan base bearing their name, if it should prove unsatisfactory through defective material or workmanship within its guarantee period.
For any queries regarding guarantee for your Staples mattress or base, please refer to the retailer where you made the purchase as your contract of sale is directly with the retailer.
Staples reserve the right to refuse repair or replacement in circumstances of general wear and tear or where a new Staples mattress has become defective due to use on an unsatisfactory or second-hand base, or is in an unsanitary condition.
To obtain service please contact, with proof of purchase, the store where you bought your bed. They will thoroughly investigate.
After carrying out their inspection, if they identify a fault in materials or workmanship, the store will arrange for the faulty item to be returned to Staples for repair or replacement.
If identical materials are not available, or if a particular model is no longer in production, Staples reserve the right to use alternative similar materials or substitute a current model. In particular, Staples are unable to ensure that divan and mattress covers will match after stocks of covers are exhausted.
This guarantee is valid in the United Kingdom and Republic of Ireland only and is in addition to your statutory rights.